Shipping Times (please read below for processing times and cut-offs)
***COVID-19 2021 update: USPS is experiencing unprecedented delays due to Covid-19. We cannot guarantee USPS package delivery transit times at this moment. We apologize.
USPS Priority: estimated 2-3 business days
USPS Express: 1-2 business days (guaranteed orders before 12:30 pm est time)
USPS International: estimated 10-15 business days
UPS Ground: estimated 1-5 business days
UPS Next Day Air: 1 business day (guaranteed orders before 12:30 pm est time m-f)
USPS Priority Shipping is FREE if your order is over $75.
USPS Priority packages are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after the order is received and take 2-3 business days to be delivered. Miami and Florida residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. USPS Domestic orders above $250 will be sent with signature confirmation automatically for security purposes. Please keep in mind that USPS is a government agency ad does not deliver or operate on national holidays.
USPS Express shipping is the only guarantee service USPS provides. USPS Express orders take 1-2 business days to be delivered. Orders must be placed BEFORE our cut off time which is 12:30 pm est time. If you place your order after 12:30 pm est time, your order will ship out the next business day. If you place your order on Friday before 12:30 pm you will get it next BUSINESS day which will be Monday.
By request, we are now offering UPS Ground and UPS Next Day Air services to our customers.
For UPS Ground, orders take 24-48 hours to be processed and take 1-5 business days to be delivered depending on your area. Our site gives you an ESTIMATE on how many days it will take to be delivered to your area. Please be ADVISED that does not count the processing times (24-48 business hours and closed Saturday and Sunday). We ship out orders Monday-Friday and are closed on weekends. Ground shipping is not a guaranteed service, meaning even if our website estimate says 1 day it might not get to you in 1 day as there can be delays due to bad weather or holidays.
UPS Next Day Air service IS GUARANTEED, however, orders must be placed BEFORE our cut off time which is 12:30 pm est time. If you place your order after 12:30 pm est time, your order will ship out the next business day. If you place your order on Friday before 12:30 pm you will get it next BUSINESS day which will be Monday. Our warehouse is closed on weekends therefore any orders placed after 12:30 Pm est on Fridays and throughout the weekend will ship out on Monday.
Please note: Southern Charm is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about your package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to Southern Charm. You can receive store credit or we can resend for an additional shipping fee.
Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it.
Please note shipping fulfillment can be delayed on holidays and on sale days due to a large number of orders. Express orders are always sent out as scheduled.
Southern Charm is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.